About ISO/IEC 20000(IT Service Management System) Certification System

ISO/IEC 20000 is the international standard which defined IT Service Management System requirements and it assists an organization in improving service quality and getting confidence from the interested party including customers. ISO/IEC 20000 constructs IT Service Management System(IT-SMS) according to the process approach, executes , operate, monitor, review, maintain and improve the system.

Necessity of introducing IT Service Management System and its Certification Effect

- Increase in Customer Satisfaction with IT Service & Enhancement of Confidence
- Decrease in risk factors in IT Service business
- Quality improvement in IT service and objective verification of IT Service Management Ability
- Immediate transfer from technology-focused service to the viewpoint of business
- Improvement in business, process, role, communication regarding responsibility and executives & staff members’ understanding as well.

IT Service Management System Model